General FAQs

What is my login info?

Access is only available to event registrants. If you pre-registered for the ASAM Board Exam Study Course or were a registrant of the ASAM Review Course 2020, click “Log in” on the top left-hand side of the screen and log in with your e-Learning Center (e-LC) username and password. This will be the same login information you used when registering for the event. If you registered on this site for this virtual course, your username will be your email address and you created a password at time of registration. Forgot Password? Simply click to reset your password. You will get an email with instructions; if it does not come through right away, please check your junk folder.

How do I access the sessions?

First, log in. You can then access any of session included on your conference registration bundle by clicking on the “Attend Sessions” button in the top menu bar or the individual days in the middle of the home page. Click on any session title and access the “View Session” button to see the live stream or recorded session.

Live Stream FAQs

Technical or Education Support

Please email ASAM Education at education@asam.org. Someone will respond as soon as possible.

Attending the Live Stream Sessions

Recommendations for optimum viewing:

  • It is recommended that you use a PC or MAC with an updated Internet Browser. Internet Explorer is NOT recommended
  • Ensure that pop-ups blockers are disabled in your Internet browser settings.
  • Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.

Please ensure that the location of where you plan to access the live stream program meets hardware, software and bandwidth requirements well in advance.

Browser Tests: Please take the following browser test. Please review the following Technical Requirements and be sure your system and networks are up-to-date.

Minimum System Requirements: 2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements: Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater
Firefox 52 or greater
Edge 14 or greater
Safari 10 or greater
iOS 10 or greater
Internet Explorer is NOT recommended
IP Addresses and Ports to Allow for HTML5:
72.32.161.112 port 80, 443 (web and audio)
72.32.200.104 port 80, 443 (web and audio)
72.32.221.65 ports 80, 443 (web and audio)
72.32.221.66 ports 80, 443 (web and audio)
67.203.7.114 ports 80, 443 (web and audio)

Will I be able to participate remotely during the live streamed session?

Yes, live stream attendees can use the chat box to ask questions to the speakers and participate in polling or survey questions posed to the entire audience. The chat box will be monitored during the session and the moderators will select questions from the remote audience during the Q&A portion of the session.